Shipping policy
Shipping Policy
Last updated: June 29, 2026
Orders are hand-filled, labeled, packed, and shipped with care from our Texas fulfillment location. We currently sell through our United States market.
Processing time
Most orders are processed within 1-2 business days. Processing time is separate from carrier transit time. During launches, holidays, pop-up events, or periods of unusually high order volume, processing may take longer.
Domestic shipping options
- Standard shipping: $8.00, estimated 3-5 business days after fulfillment.
- Free standard shipping: available on orders of $70.00 or more.
- Express shipping: $15.00, estimated 1-2 business days after fulfillment.
Delivery dates shown at checkout are estimates and are not guaranteed. Carrier delays, weather, address issues, holidays, and other events outside our control may affect delivery.
Tracking
You will receive tracking information when your order is fulfilled. If your tracking has not updated for several days, contact the carrier first, then contact us at lisa@scentsitivityshop.com if you still need help.
Fragrance shipping restrictions
Many fragrances contain alcohol and may be subject to carrier restrictions. We may choose a ground service or adjust the shipping method when required by carrier rules or applicable law. If an order cannot be shipped safely or legally, we may cancel the order and issue a refund.
Incorrect or incomplete addresses
Please review your shipping address before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses supplied at checkout. If a package is returned to us because of an address issue, we will contact you about reshipment or refund options.