FAQ
What are decants / samples?
Authentic fragrance transferred into smaller 2-10 ml sprayer bottles so you can try before buying a full bottle.
Are these authentic?
Yes. Scentsitivity sells authentic fragrances that are hand-filled into independent Scentsitivity atomizers. Decants are not sold in the original manufacturer bottle or packaging unless a product page clearly says otherwise.
Scentsitivity is independent and is not affiliated with, sponsored by, authorized by, or endorsed by the original fragrance houses or trademark owners. Brand and fragrance names are used only to identify the original fragrance being sampled.
How fast do you ship?
Most orders are processed within 1-2 business days. Standard U.S. ground shipping is estimated at 3-5 business days after fulfillment.
Do you offer express or international shipping?
No. Many fragrances contain alcohol and require ground or another carrier-approved service. Scentsitivity currently ships only within the United States and does not ship to APO, FPO, or DPO addresses.
Can I return a sample?
Opened, sprayed, used, unsealed, or tampered-with fragrance products are final sale for health, safety, and product-integrity reasons. Unopened and unused items in original condition may be returned within 14 days after delivery after contacting us first.
What if my order arrives damaged, leaking, missing, or incorrect?
Email lisa@scentsitivityshop.com within 7 days of delivery with your order number and clear photos. We will work quickly to replace, refund, or otherwise resolve the issue.
Can I send fragrance back without contacting you?
No. Please contact us first. Many fragrances contain alcohol and may require ground or carrier-approved shipping, so we need to provide instructions before anything is mailed back.
How do I report a serious product reaction or safety concern?
Seek appropriate medical help first when needed, then email lisa@scentsitivityshop.com with the subject "Safety concern" and include the product name, order number, and available details.